Shipping Policy

Processing Times

Chocolate Muse Hair ZA currently operates primarily on a pre-order basis.

As many of our products are custom sourced and prepared specifically for each client, processing times may vary depending on the item ordered.

• Bundles, closures, frontals, and custom wig orders generally require 7–14 business days for processing before dispatch.

• Processing times exclude weekends and public holidays.

• During peak periods, processing times may be extended. Customers will be notified of any significant delays.

Delivery

Once your order has been processed and dispatched, delivery is typically completed within 1–5 business days within South Africa.

Delivery timeframes may vary depending on your location and courier operations.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp, allowing you to track your parcel throughout the delivery process.

Shipping Fees

Shipping costs are calculated at checkout and depend on your delivery location and the selected shipping method.

Any free shipping promotions will be clearly displayed on the website.

Delivery Address

Customers are responsible for ensuring that all delivery information is correct at checkout.

Chocolate Muse Hair ZA cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

Contact Us

If you have any questions regarding your order or delivery, please contact us through our Contact Us page or via our official WhatsApp and email channels.