We do accommodate exchanges and refunds of hair extensions that are in the original packaging condition (resell-able condition) as it was when shipped from us. The hair cannot be combed, washed, brushed, cut, worn, colored or altered in any way. (Original ties must remain in tact as it was received by the customer, LACE MUST NOT BE CUT). Exchanges may be done within the 14 days of receiving your order.
Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
Return requests
To request a return, exchange, or report a damaged item, please contact us within 14 days of receiving your order.
Email: hello@chocolatemusehair.co.za
WhatsApp: 0602791800
Please include your order number and clear photos where applicable.